FAQ's

❓ Frequently Asked Questions (FAQ) – Nawazo

✔️ 1. How can I place an order on Nawazo?

To place an order, simply select the product you want, choose the variant (if applicable), and click Add to Cart → Checkout. Fill in your shipping details, make payment, and your order will be confirmed instantly.

✔️ 2. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders faster and receive offers.

✔️ 3. How long does delivery take?

We usually deliver orders within:

4–8 business days across India
Remote locations may take a little longer.

✔️ 4. How will I get my tracking details?

Once your order is shipped, you will receive tracking details via SMS or email.
If you didn't receive it, contact us at support@nawazo.in.

✔️ 5. What if I receive a damaged or wrong product?

Don’t worry — we are here to help!
Share photos/videos and order details at support@nawazo.in, and we will arrange return or replacement based on your choice.

✔️ 6. Do you offer returns and refunds?

Yes. You can request a return within 7 days of delivery if the item is unused and in original packaging.
Once approved, refunds are processed within 5–7 working days.

✔️ 7. Which payment methods are accepted?

We offer secure online payments through major methods like:

UPI
Debit/Credit Cards
Net Banking
Wallets & more

✔️ 8. Can I modify or cancel my order after placing it?

You may request a modification or cancellation within 2 hours of order placement.
After the order is dispatched, cancellation is not possible.

✔️ 9. Do you provide Cash on Delivery (COD)?

Yes we Provide, COD to build the trust for our Loving customers

✔️ 10. Do you ship outside India?

Currently, we deliver orders only within India.

✔️ 11. How do I contact customer support?

You can reach us anytime at:
📩 support@nawazo.in

Our customer support team replies within 24–48 hours.

✔️ 12. Are the products genuine?

Absolutely! Every product listed on Nawazo is quality-checked, safe, and sourced from trusted suppliers.

✔️ 13. Will the product look exactly like the displayed pictures?

We try our best to display the product as clearly as possible.
However, slight color or design variations may occur due to screen resolution and photographic lighting.

✔️ 14. How can I check my order status?

✔️ 15. What should I do if my package is delayed?

If your package is delayed beyond the expected delivery time, email us at support@nawazo.in.
We will assist you and contact the courier if required.

⚠️ Important Note

To avoid delivery delays, please double-check your address and phone number before confirming your order.